PRIVACY POLICY

How we collect personal information

We collect your information when you interact with us — for example when you book tickets online, by phone or in person, or when you sign up to receive updates by email or other digital channels. We also monitor how audiences use the website to help us improve it.

We collect personal information when you:

• Buy tickets, vouchers or food and drink packages
• Register for interest lists such as our Access List or events updates
• Visit our website
• From time to time, from third parties (see below)

What information we collect

We only collect information necessary to run our business and provide the product or service you have requested. Depending on the interaction this may include:

• Prefix and name
• Email address
• Date of birth
• Contact phone number(s)
• Payment card details
• Delivery and billing address

If you have specific access needs, such as a disability, we collect details of how we can best support your visit. When you visit our website we may automatically record your IP address, the date and time of your visit, the pages requested and your browser version.

Why we collect it and how we use it

We collect information mainly to provide a service you have requested, to keep you up to date with news and events, to personalise your communications, and to contact you with important information (for example cast changes or travel disruption). We process your data on the basis of performing our contract with you, your consent, a legal obligation, or our legitimate business interests.

COLAB Theatre does not store any credit card or payment information once a transaction is completed, unless you have asked us to store your card details for future bookings.

Marketing communications

Where you have given consent or where we may lawfully do so, we will keep you up to date with news, offers, talks, events and opportunities to support our work. Every email we send includes details on how to change your preferences or unsubscribe. You can opt out of marketing at any time by emailing info@colabtheatre.co.uk.

Sharing with third parties

COLAB Theatre will never share, sell, rent or trade your personal information to any third party for marketing purposes without your prior consent.

Some of our service providers (for example payment processors or legal advisors) may access your data solely to perform services on our behalf. Anyone who provides a service for us enters into an agreement and meets our standards for data security, and will not use your data for anything other than the clearly defined purpose.

Where your information is held

We adopt robust and appropriate technologies and policies to protect your information from unauthorised access and improper use. Whenever we transfer your personal data outside the UK/EEA we ensure a similar degree of protection is afforded to it through approved safeguards.

How long we keep your data

We keep your information only for as long as is reasonably necessary for the purposes set out in this policy and to fulfil our legal obligations. For a ticket purchase we typically keep your data for up to eight years from the date of your last transaction. For more information please contact us using the details below.

Your rights

You have certain rights over the information we hold about you, including the right to:

• Be informed of how we use your information
• Ask us not to process your data for marketing purposes
• Request that we correct information that is out of date or incorrect
• Withdraw consent, or object to processing based on our legitimate interests
• Request a copy of the information we hold about you
• Ask us to limit, cease processing or erase information in certain circumstances
• Lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk)

To exercise your rights, contact us using the details below. We will respond to legitimate requests within one month.

Children

If you are under 18, please ensure you obtain your parent or guardian’s consent before providing personal information to the website. If you do not have that consent, you must not provide personal information to us.

Changes to this policy

We may update this Privacy Policy from time to time. We will post any changes on our site, or notify you of material changes by email. Please keep us informed if your personal data changes.

Contact

For any questions about this policy or your data, email us at info@colabtheatre.co.uk.